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Gail Rudolph – Dynamics of an Apology | Conversations with Coaches | Boxer Media

In this episode, I was inspired to begin our conversation with a prompt from one of Gail’s recent posts on LinkedIn. It boils down to an old Ben Franklin quote: “Never ruin an apology with an excuse.” From there, we explore the golden opportunities for growth that both giving and receiving an apology provide, how to avoid negating an apology with a “but”, and we play with the analogy of an “apology sandwich” to describe how best to think about a healthy structure for an apology.

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